Emergency care
Emergency care
If someone's life is in danger, call 999 or 112 now. Primegala is open 24 hours: for urgent problems, come straight in, day or night, with no appointment. We assess, treat and stabilise, and arrange referral to a higher-level hospital when it is needed.
Life-threatening emergency? Call 999 or 112.
Unconscious, severe chest pain, heavy bleeding, a seizure or a serious accident: call for an ambulance, or come straight to the nearest health facility. Primegala is open now.
Directions to Primegala, Maili SitaWarning signs
When to get help straight away
Don't wait for morning. If you see any of these signs, get help now. If you're unsure, it's always reasonable to come in: we would rather see you early.
Call 999 or 112 immediately for
- Unconsciousness or unresponsiveness
- Severe chest pain or pressure, especially spreading to the arm or jaw
- Sudden weakness or numbness on one side of the body, a drooping face or slurred speech (possible stroke)
- Severe bleeding that won't stop with pressure
- Serious road accident injuries
Come to a 24-hour facility now if
Adults
- High fever with confusion, a stiff neck or a rash that doesn't fade when pressed
- Difficulty breathing, or an asthma attack not relieved by the inhaler
- Persistent vomiting or diarrhoea with very little urine
- Severe abdominal pain
- Deep cuts, burns or animal bites
- Very high blood pressure with a severe headache or blurred vision
Children
- Fast or difficult breathing, or the chest pulling in with each breath
- Unable to drink or breastfeed, or vomiting everything
- Convulsions (fits)
- Unusually sleepy or difficult to wake
- Sunken eyes, no tears or a dry mouth (dehydration)
- Babies under 2 months with any fever
Pregnancy
- Vaginal bleeding
- Severe headache, blurred vision or swelling of the face and hands
- Baby moving less than usual
- Waters breaking before labour
- Fever or severe abdominal pain
It can usually wait for a day visit if
A mild cold or cough without breathing difficulty, a mild rash without fever, a routine medication refill, or minor aches that improve with rest. We are open 24 hours, so you can still come at any time.
When you arrive
What a Level 3 facility does in an emergency
Primegala is a KEPH Level 3 medical centre. We assess and treat urgent problems quickly, and when someone needs surgery, intensive care or specialist care, we stabilise them first and arrange the referral.
Read about our 24-hour urgent care.
- 1
Come straight in
No appointment needed. Tell the first staff member you see what is happening. - 2
Rapid assessment (triage)
The most urgent cases are seen first, whatever time they arrive. - 3
Treat and stabilise
We treat what can be treated here and stabilise anything more serious. - 4
Refer with notes
If you need a higher-level hospital, we explain why, help arrange transfer and send a referral note with you.
If you can
What to bring
Never delay to gather documents. If there is time, bring:
- The patient's national ID, or a child's birth certificate or Mother & Child Health booklet
- SHA details and the phone registered with SHA
- The medicines the patient takes, or their packets
- For a suspected poisoning or overdose, the container or packet
- Someone who knows what happened and can stay with the patient
While you get help
Simple steps that are safe for anyone to take:
- Stay with the person and keep them calm.
- For heavy bleeding, press firmly on the wound with a clean cloth and keep pressing.
- For a burn, cool it under cool running water for 20 minutes. Don't apply butter, toothpaste or oil.
- Don't give food or drink to someone who is very drowsy or unconscious.
- After a fall or accident, don't move the person unless they are in danger where they are.
Your right to emergency treatment
Under Article 43(2) of the Constitution of Kenya, a person shall not be denied emergency medical treatment. In an emergency we treat and stabilise first; SHA eligibility and payment are dealt with afterwards. SHA's Emergency, Chronic and Critical Illness Fund (ECCIF) supports emergency care for registered members.
Directions
Opposite Kiamaina Primary School, Maili Sita
Take the Nakuru–Nyahururu Road (B5) north from Nakuru town towards Bahati. At Maili Sita Centre, about 10 km from town, Primegala is directly opposite Kiamaina Primary School.
Open 24 hours, every day
- Maili Sita Centre, Nakuru–Nyahururu RoadOpposite Kiamaina Primary School. Kabatini Ward, Nakuru North (Bahati) Sub-County, Nakuru County.
- Open 24 hoursEvery day, including weekends and public holidays.
- 0746 100 727
- info@primegala.co.ke
Non-urgent questions only: email info@primegala.co.ke or call 0746 100 727. Never use email or the booking form in an emergency.
FAQs
Emergency questions
Is Primegala open at night for emergencies?
Yes. Primegala Medical Centre at Maili Sita is open 24 hours a day, every day, including public holidays. For urgent problems, come straight in: no appointment is needed.
What number do I call for an ambulance in Kenya?
Call 999 or 112 for emergency services in Kenya.
Can a hospital refuse me emergency treatment if I can't pay?
No. Article 43(2) of the Constitution of Kenya states that a person shall not be denied emergency medical treatment.
What happens if I need a bigger hospital?
Primegala is a KEPH Level 3 medical centre. If you need surgery, intensive care or specialist care, we stabilise you, explain why you need referral, help arrange onward transfer and send a referral note so the receiving hospital knows what has been done.
Does SHA cover emergency care?
SHA's Emergency, Chronic and Critical Illness Fund (ECCIF) supports emergency care for registered members. In an emergency we treat and stabilise first; eligibility can be checked afterwards.
Open now, and every hour of every day.
For urgent care, come straight in: no appointment needed. We're on the Nakuru–Nyahururu Road at Maili Sita, opposite Kiamaina Primary School.