Social Health Authority (SHA)
Primegala accepts SHA for eligible services. Bring your national ID and the phone registered with SHA: our front desk checks your eligibility and explains what is covered before treatment.
At the front desk
Since SHA replaced NHIF in October 2024, many families aren't sure how it works. At our front desk it comes down to three steps.
Your national ID, or your child's birth certificate. Children must be registered as dependants.
You may receive a one-time verification code on the phone number registered with SHA.
We check eligibility in the national system and tell you what's covered before treatment begins.
How SHA pays
Knowing which fund applies helps you know what to expect. Benefit rules and tariffs are set by SHA and can change. We'll always confirm yours.
Outpatient consultations, basic lab tests, antenatal care, family planning, child health and immunisation, HIV testing, chronic disease follow-up and other primary care.
Funded by government for registered members at Level 2 and 3 facilities.
Inpatient admission, surgical care, specialist and other services above primary level.
Requires active contributions.
Emergency stabilisation and care, critical illness and chronic conditions beyond SHIF limits.
Supports emergency care at every level.
Not registered yet?
You can also register on the official SHA portal. Stuck? We'll help at the front desk, any time.
Under current SHA rules, normal delivery at Level 2 and 3 facilities is paid for through the Primary Healthcare Fund for registered members. Register on SHA early in your pregnancy and confirm your status at your first antenatal visit, not on the day labour starts.
Maternity at PrimegalaUnder Article 43(2) of the Constitution of Kenya, no one may be denied emergency medical treatment. In an emergency we treat and stabilise first, and check SHA afterwards. Emergency care.
We accept M-Pesa and cash, and explain any cost before treatment. Payments and insurance.
SHA FAQs
Yes. Primegala accepts SHA for eligible services. Our front desk checks your eligibility with your national ID before treatment.
Primegala Medical Centre at Maili Sita, opposite Kiamaina Primary School, accepts SHA for eligible services and is open 24 hours. Check the official SHA facility list for other contracted facilities.
Dial *147# and follow the prompts to check your status, or ask our front desk to look you up using your national ID.
Primary healthcare services at Level 2 and 3 facilities are funded through the Primary Healthcare Fund for registered members. We'll tell you before treatment if any part of your care isn't covered.
NHIF was replaced by the Social Health Authority (SHA) in October 2024. If you were an NHIF member, make sure your registration has been carried over to SHA by dialling *147#.
Yes. Ask at our front desk at any hour, or request a SHA help session online. Bring your national ID and the phone you want to register.
Walk in any time, or book a SHA help session and we'll sort out registration, dependants and eligibility with you.
