Policies
Policies & legal information
How we protect your data, your rights as a patient, and the standards we hold ourselves to, written in line with Kenyan law.
All policies
Privacy Policy
How Primegala Medical Centre collects, uses, shares and protects personal and health data under Kenya's Data Protection Act, 2019, the Health Act, 2017 and the Digital Health Act, 2023.
Read policyTerms of Use
The terms that apply when you use the Primegala Medical Centre website, book online or contact us through digital channels.
Read policyCookie Policy
How the Primegala website uses cookies and similar technologies, and how you can control them.
Read policyPatient Rights & Responsibilities
Your rights and responsibilities as a patient at Primegala Medical Centre, based on the Constitution of Kenya, the Health Act, 2017 and the Kenya National Patients' Rights Charter.
Read policyMedical Disclaimer
Health information on the Primegala website is for general education and is not a substitute for professional medical advice, diagnosis or treatment.
Read policyFeedback & Complaints Procedure
How to give feedback or make a complaint to Primegala Medical Centre, our response timelines, and the regulators you can escalate to.
Read policyAccessibility Statement
Primegala's commitment to making our website and facility accessible to everyone, including persons with disabilities.
Read policyEditorial & Health Content Policy
How Primegala writes, reviews and updates health information in the Health Hub, and the advertising standards we follow.
Read policyWhatsApp, SMS & Call Communications Policy
How Primegala contacts you by WhatsApp, SMS, phone and email, what we send, and how to opt out at any time.
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Questions about our policies?
Email info@primegala.co.ke or ask at our front desk, which is open 24 hours. Our policies were last updated on 4 October 2026.